Returns and Refunds Policy

Last updated: Jan, 06 2026

This Returns & Refunds Policy applies to orders shipped within the United States and reflects our commitment to providing a clear, fair, and transparent shopping experience at akiooue.com.

If there is any issue with your order, please contact our support team within the timeframes below so we can assist you promptly.

📧 Contact: [email protected]

1. Refund & Return Eligibility Window

  • Requests for returns, exchanges, or refunds must be submitted within 30 days from the date of delivery
  • Requests submitted after 30 days may not be eligible for support

2. Eligible Return, Exchange & Refund Cases

We support returns, exchanges, or refunds in the following situations:

a. Wrong, Damaged, or Defective Items

You may be eligible if:

  • The item does not match the product description (wrong item, material, or size)
  • The item is damaged, torn, dirty, wet, or defective
  • The print is blurred, misaligned, peeling, or otherwise faulty (including defects after the first wash)

Required information:

  • Order number
  • Photos of the shipping label
  • Clear photos showing the issue (damage, defect, or incorrect item)
  • Photos of the size tag or neck label
  • For multiple-item orders, photos showing items placed side by side on a flat surface

b. Incorrect Size Due to Measurement Error

You may be eligible if:

  • The actual product measurements differ by more than 1.5 inches from the size guide listed on the product page
  • The item is unused

Required information:

  • Order number
  • Photos of the size tag or neck label
  • Clear photos showing the actual measurements (width and length) using a measuring tape

c. Non-Fitting Items

  • Eligible for t-shirts and tank tops only
  • Eligibility is subject to verification based on the conditions outlined in this policy

d. Shipping-Related Damage

We assist with items that are damaged or incorrect due to the shipping process.

Please inspect your package upon delivery and contact us within 30 days if you notice any issues.

e. Lost Orders

If your order is lost in transit, we will assist with a refund or replacement.

Before contacting us, please:

  • Check your mailbox and surrounding delivery area
  • Ask neighbors or building management
  • Contact your local post office or carrier

Required information:

  • Order number
  • Verified shipping address
  • Confirmation from the carrier or local post office that the package was not delivered

Please contact us within 30 days from the shipped date.

3. Eligibility Conditions

To qualify for a return, exchange, or refund:

  • The issue must fall under one of the eligible cases above
  • The item must show no signs of excessive use
  • Original packaging and labels must be intact
  • The request must be submitted within the eligibility window

4. Return, Exchange & Refund Process

  1. Contact our support team with your order number and required photos
  2. Our team will review and verify your request
  3. Once approved, we will issue one of the following within 7 business days:
    • A refund to the original payment method, or
    • A replacement item

In eligible cases, a return shipment may not be required.

5. Shipping Costs for Returns & Exchanges

  • If the issue is caused by our error (wrong, defective, or damaged item), we cover all replacement or reshipping costs
  • Replacements for non-fitting items are subject to verification

6. Order Cancellation

  • Orders may be canceled within 4 hours after purchase
  • A full refund will be issued to the original payment method
  • After 4 hours, orders may already be in processing and cannot be canceled or modified

7. Refund Processing

  • Approved refunds are issued to the original payment method
  • Refunds are typically processed within 7 business days after approval
  • Processing time may vary depending on your bank or payment provider

8. Non-Refundable Situations

Refunds may not be issued for:

  • Requests submitted outside the eligibility window
  • Items that do not meet the conditions outlined in this policy
  • Issues caused by incorrect information provided by the customer (such as an incorrect shipping address)

9. International Orders

For orders shipped outside the United States:

  • We support refunds or replacements for defective, incorrect, or non-fitting items within 60 days from the date of delivery
  • Customs duties, taxes, and international shipping fees are non-refundable

10. Contact Information

If you have any questions regarding this Returns & Refunds Policy or need assistance, please contact us:

📧 [email protected]
📍 1942 Broadway St. STE 314C, Boulder, CO 80302, United States
📞 +1 (719) 286-7978
🕓 Monday – Friday, 8:00 AM – 5:00 PM (PST)